FREQUENTLY ASKED QUESTIONS
Do I qualify?
Below is a summary of the eligibility requirements for CCA:
- If you are a single parent household, you must be currently working and/or in job
training or attending an educational program for a minimum of 30 total hours or
more a week; Need to verify with Raymond
- Or, if you are a two parent household, you must BOTH be currently working and/or
in job training or attending an educational program for a minimum of 50 total combined
hours or more per week.
Your monthly income cannot be over the guidelines as outlined in the Eligibility
Code Card table effective October 1, 2009 through September 30. 2010 (be sure to
include ALL income received on a monthly/annual basis, before taxes). Need SET Code
Card
Your child is a U.S. citizen, or legal immigrant, and under the age of 13 years
of age.
Do I have to be receiving welfare assistance to qualify for services?
No, there are several ways to receive services, however, some may have a waiting
period.
I need child care - it is an emergency! What can I do?
Unfortunately, our program is not designed for emergency assistance. We are happy
to determine if you are eligible for services, however, if funds are not available,
you will need to be placed on a waiting list. If you need emergency services, you
can dial 2-1-1.
Will I have to go on a waiting list?
If funding is unavailable, you will be placed on a waiting list. Once on our waiting
list, you will need to update your information every 60 days. Once the funding becomes
available, you will be outreached from the waiting list. Check with Raymond on the
Waiting List date
Why was my name deleted from the waiting list?
In order to stay on the waiting list, it is imperative that you call and update
your information every 60 days. Your information will be purged if is not updated
in the required amount of time. We recommend that you call at least one to
two weeks ahead of the expiration date to ensure your case is updated in a timely
manner. It is important to remember to write down the date, time, and the name of
the specialist you spoke with for future reference. Check with Raymond on date
The provider I want has openings. Why do I have to be placed on a waiting
list?
Our waiting list is for funding, not provider availability. You may want to
ask your child care provider if they can offer you a sliding scale fee or scholarship
while you wait for CCCS funding to become available.
Which providers do I use once I am on the program?
Parental choice is what drives this program. You have complete control of the
placement of your child. You may choose a regulated provider who is monitored
by the Texas Department of Family and Protective Services (DFPS), or an eligible
relative provider.
What if I am on TANF (Temporary Assistance for Needy Families)?
You need to contact your nearest Workforce Solutions Center and ask about employment
and training programs. If eligible, they will refer you to CCA. To locate your
neighborhood Workforce Solutions Center, please click here. Will need to route to
the SET website
What if I am looking for a job but not currently employed or in training?
In order to be eligible, you must be currently employed, in a job training, or attending
an educational program. You can contact your nearest Workforce Solutions Center
for job placement services. Same as above
I am in care and need to transfer to another provider. What can I do?
You need to research all available options before you request to transfer your child
from one provider to another. It is extremely important that your child is in a
stable, safe, nurturing environment so he/she can grow and bond with his/her caregiver. Having
a consistent caregiver is one of the most crucial things that need to be in place
for your child. Prior to granting permission for a transfer to another facility,
you will need to help us determine your reason for the transfer:
- Is it due to a conflict with the caregiver; did you talk with the Program Director
or caregiver about your concerns? Can this be resolved by mediation between the
caregiver, you, and CCA?
- Is it due to a health and safety issue and does it need to be reported to the Texas
Department of Family and Protective Services (DFPS)? If this is the case, please
contact DFPS XXXXX right away. Need the local Licensing number to report a complaint.
- Are you current on the co-payment of you fees to the provider? (Please note that
we will not be able to authorize a provider change until all fees are paid, and
your services may end due to non-compliance.)
If you need to transfer, you can request this on-line by clicking here.
My caseworker told me I need to file for child support or my case will be discontinued.
What does this mean?
In order to participate in our program, you must comply with the Personal
Responsibility and Work Opportunity Act of 1996. Program rules dictate that:
- Parents establish paternity rights and comply with the enforcement of child support;
- All children in the household under the age of 17 comply with the Texas Education
Agency's guidelines of school attendance; and,
- Parents comply with substance abuse laws.
If you cannot comply with these rules, your child care assistance will be discontinued.
Check with SET Policy—Raymond? Do they terminate or sanction?
How is my co-payment determined?
Your cost of care is determined by your gross monthly income before taxes, including
ALL household income, such as overtime, commission, bonuses, incentive pay, other employment, etc., and the number of children receiving child care
subsidy. This fee is payable to the child care program and it is mandatory
that it is paid timely.
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